Privacy Policy

MobiHomie respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit mobihomie.com (the “Website”), create an account, place an order, subscribe to updates, contact us by email, request a return or warranty service, or otherwise interact with us.

The Website is operated by mobihomie. For the personal data processing activities described in this Privacy Policy, mobihomie is the relevant data controller. In this Privacy Policy, “MobiHomie,” “we,” “us,” and “our” refer to the operator of the Website.

Please read this Privacy Policy before using the Website or providing personal data to us. If you do not agree with this Privacy Policy, please do not submit personal data to us. However, this may mean that we cannot process your order, arrange delivery, issue a refund, provide warranty service, or respond to your enquiry.

This Privacy Policy applies to personal data processed when visitors and customers interact with us through the Website, by email, or through customer service communications relating to an order. Malaysia is our primary market. Customers in other countries may contact us for a shipping arrangement, and this policy also applies if we accept and process that order.

This Privacy Policy does not apply to websites, applications, or services independently operated by third parties. Those third parties process personal data under their own privacy policies.

Depending on how you use the Website, we may collect the following categories of personal data.

Identity and Contact Data

• Name;
• Email address;
• Telephone number;
• Billing, shipping, and return address; and
• Other contact information you voluntarily provide through your account or customer service communications.

Account Data

• Username, encrypted password, and account settings;
• Wishlist, shopping cart, order history, and account preferences; and
• Records relating to account access, security verification, and password resets.

Order and Transaction Data

• Products purchased, model, colour, quantity, and price;
• Order number, payment status, discount, and refund records;
• Delivery, receipt, return, replacement, and warranty records; and
• Limited payment-related information, such as payment type, transaction reference, and payment status.

Full card details are normally processed directly by PayPal. We do not generally store your complete card number or security code.

Device and Usage Data

• IP address, browser type, device type, operating system, and language settings;
• Visit time, pages viewed, clicks, referring pages, and Website interactions;
• Identifiers generated through cookies, local storage, and similar technologies; and
• Technical logs needed to prevent fraud, maintain security, and diagnose technical problems.

Communications and Customer Service Data

• Emails and other enquiries sent to us;
• Information relating to cancellations, complaints, returns, refunds, or warranty claims;
• Photos, videos, or files submitted as evidence of a product issue; and
• Reviews, feedback, or survey responses that you voluntarily provide.

Marketing Preference Data

• Whether you have agreed to receive promotional emails or other marketing communications; and
• Subscription, unsubscribe, and communication preference records.

We do not intentionally request sensitive personal data that is unnecessary for the sale of mobile and digital accessories. Please do not send card security codes, account passwords, complete identity documents, or other unnecessary sensitive information by email.

We may collect personal data:

• Directly from you when you create an account, place an order, subscribe to updates, or contact us by email;
• Automatically through cookies and similar technologies when you use the Website;
• From service providers involved in a transaction, including PayPal, delivery providers, and Website service providers; and
• From authorised third parties or public sources where permitted by law and supported by an appropriate legal basis.

We may process personal data to:

• Create and manage your account;
• Receive, verify, process, and fulfil orders;
• Confirm full payment, process refunds, and maintain transaction records;
• Arrange delivery, provide shipping updates, and respond to lost or delayed delivery enquiries;
• Process order changes, cancellations, returns, replacements, complaints, and warranty claims;
• Respond to enquiries and provide customer support;
• Confirm product compatibility with your device model;
• Maintain Website functionality, correct errors, and improve the user experience;
• Conduct necessary analytics, business reporting, and internal administration;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Send promotions, product updates, or offers where you have consented or where otherwise permitted by law;
• Comply with accounting, consumer protection, personal data protection, and other applicable legal requirements; and
• Establish, exercise, or defend legal rights and respond to disputes or regulatory requests.

We process personal data only where we have an appropriate basis, including your consent, the performance of a transaction or contract with you, compliance with a legal obligation, or a legitimate business purpose that is directly related to the purposes described above.

Your name, contact details, shipping address, billing information, and payment-related data are generally required to complete an order. If you do not provide this information, we may be unable to accept payment, deliver your order, issue a refund, or provide warranty service.

Marketing subscriptions, survey participation, and non-essential preferences are optional. You may decline to provide this information without affecting the basic fulfilment of an existing order.

The Website may use the following types of cookies and similar technologies:

• Essential cookies: Used for shopping carts, checkout, account access, security, and other core Website functions;
• Preference cookies: Used to remember language, location, or display settings; and
• Analytics cookies: Used through Google Analytics 4 (“GA4”) to understand Website traffic, page performance, referral sources, and general usage patterns.

GA4 may collect information relating to your device, browser, IP address, and interactions with the Website. Google processes this information under its applicable terms and privacy policies.

You may manage non-essential cookies through any cookie settings made available on the Website or through your browser settings. Disabling certain cookies may affect shopping cart, account, or other Website functions. If we introduce advertising tracking or other non-essential technologies in the future, we will update this Privacy Policy and any applicable consent settings before using them.

Payments are processed through PayPal. PayPal may directly collect and process information required to complete a payment, verify identity, prevent fraud, or comply with financial regulations.

We receive only the transaction status, transaction reference, and limited payment information needed to manage your order. We do not generally store your complete card number or security code. PayPal processes personal data independently under its own terms and privacy policy.

Where necessary for the purposes described in this Privacy Policy, we may share personal data with:

• Website hosting, ecommerce, cloud storage, and technical support providers;
• PayPal, banks, and related fraud-prevention providers;
• Warehousing, packaging, delivery, and return-handling providers;
• Zoho Mail and other email, customer support, and communication providers;
• Google Analytics 4 and other Website analytics providers;
• Accountants, auditors, insurers, professional advisers, and legal advisers;
• Courts, regulators, law enforcement bodies, and other government authorities where legally required; and
• A prospective or actual purchaser, investor, or successor in connection with a merger, restructuring, financing, asset sale, or business transfer, subject to appropriate confidentiality and data protection measures.

We do not sell your personal data for third parties’ independent marketing purposes. Service providers should process personal data only as necessary to provide the agreed services and should apply appropriate confidentiality and security measures.

Because we serve customers in multiple countries and regions, we and our Website, cloud, PayPal, delivery, GA4, Zoho Mail, or other service providers may process or store personal data in Malaysia, your country, or another country. Data protection standards may differ between countries.

Where personal data is transferred across borders, we take reasonable steps required by applicable law, which may include assessing the recipient’s level of protection, using contractual safeguards, limiting the data transferred, and obtaining consent where required.

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, complete orders and warranty services, resolve disputes, maintain security, and comply with accounting or other legal obligations. Retention periods may vary depending on the type of data and the applicable requirements.

When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymise it, unless continued retention is required by law.

We use reasonable technical and organisational measures appropriate to the size of our business and the risks involved to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, password protection, encrypted transmission, system updates, service provider reviews, and appropriate security records.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If a personal data breach requires notification under applicable law, we will notify the relevant authority and affected individuals as required.

Subject to applicable law, you may have the right to:

• Ask whether we hold or process your personal data;
• Request access to personal data we hold about you;
• Request correction of inaccurate, incomplete, misleading, or outdated data;
• Withdraw consent previously given, without affecting processing lawfully carried out before withdrawal;
• Request restriction of processing that may cause damage or distress;
• Object to or stop the use of your personal data for direct marketing;
• Request human review of a significant decision made solely through automated processing, where applicable; and
• Raise a question or complaint about our handling of personal data.

Depending on the law in your country or region, you may also have rights relating to deletion, restriction, objection, data portability, or complaints to a local data protection authority. We will respond where and to the extent that the relevant law applies to us.

To submit a request, email about@mobihomie.com. We may ask you to verify your identity before processing a request. We may also refuse or limit a request where permitted by law and will respond in the manner and within the period required by applicable law.

We may use Zoho Mail to send marketing emails. We send direct marketing communications only with appropriate consent or where otherwise permitted by law.

You may unsubscribe by using the unsubscribe link in an email or by contacting about@mobihomie.com. After unsubscribing from promotional communications, you may still receive non-marketing messages relating to orders, delivery, refunds, or account security.

The Website is not intended for independent transactions by anyone under 18 years of age. A person under 18 should use the Website and make purchases only with the consent and supervision of a parent or legal guardian.

If we learn that we have collected a minor’s personal data without appropriate authorisation, we will take reasonable steps to delete the data or restrict its processing.

The Website may contain links to social media platforms, PayPal, or other third-party websites and services. We do not control how those third parties process personal data. Please review the relevant third party’s privacy policy when leaving the Website.

We may update this Privacy Policy to reflect changes in our business, technology, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide appropriate notice of material changes.

If you have a question about this Privacy Policy, our handling of personal data, or a personal data rights request, please contact:

Data Controller and Website Operator: mobihomie Email: about@mobihomie.com Website: https://mobihomie.com