Terms of Service

Welcome to MobiHomie. These Terms of Service govern your access to mobihomie.com, your use of the Website, and purchases made through the Website. Please read them carefully before placing an order.

The Website is operated by mobihomie. In these Terms, “MobiHomie,” “we,” “us,” and “our” refer to the operator of the Website.

We primarily sell to customers in Malaysia. Customers outside Malaysia must contact customer service before placing an order so we can confirm availability, shipping fees, delivery times, and any destination restrictions.

Nothing in these Terms excludes, limits, or replaces any consumer right that cannot lawfully be excluded under Malaysian law or any mandatory law applicable in your country or region. If these Terms conflict with a mandatory legal requirement, the mandatory requirement will prevail to the extent of the conflict.

By accessing the Website or placing an order, you agree to these Terms, our Privacy Policy, and any other policy presented at checkout.

You must be at least 18 years old and legally capable of entering into a contract, or you must use the Website with the consent and supervision of a parent or legal guardian. You agree to provide accurate, complete, and current information.

You are responsible for protecting your account password and device and for activity carried out through your account. Contact us promptly if you believe that your account has been used without authorisation.

You must not use the Website for fraud, unlawful activity, security interference, infringement of another person’s rights, unauthorised large-scale data collection, distribution of malicious software, circumvention of purchase limits, or any activity that disrupts the Website. We may reasonably restrict an account or order where we suspect fraud, a security risk, or a breach of these Terms, subject to applicable law.

We take reasonable care to present product descriptions, dimensions, colours, materials, functions, compatible models, and images accurately. However, screens, lighting, and production batches may result in reasonable differences in colour or minor details.

Before purchasing, check the exact brand, model, size, and version of your phone, tablet, laptop, earbuds, or other device. Devices with similar names may have different cameras, buttons, ports, dimensions, or shapes. A return caused by the selection of an incorrect model will be handled under Section 9.

Unless expressly stated on the product page, phones, electronic devices, and display props shown in product images are not included with the product.

Adding an item to your cart does not reserve stock. After you submit an order, you will receive an order acknowledgement. The acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

We may reject or cancel an order because of unavailable stock, an obvious pricing or product information error, failed payment, suspected fraud, shipping restrictions, or a legal requirement. If payment has already been received, we will refund the amount relating to the cancelled order through the original payment method.

Your order is accepted when we have confirmed full payment and sent a shipping confirmation. Unless we expressly agree otherwise in writing, we do not offer credit purchases or cash on delivery.

Unless otherwise stated, prices are displayed in United States dollars (USD) by default. The Website may display another currency based on your location, but the final currency and amount payable are those shown at checkout. Your bank or payment provider may charge a currency conversion fee, cross-border transaction fee, or other charge. These charges are determined by the relevant institution and are not collected by MobiHomie.

Product prices, discounts, and shipping charges are shown at checkout. An international order may be subject to import duties or clearance charges imposed by authorities in the destination country. The relevant authority determines any such requirement, and applicable amounts may also be shown at checkout.

We may change prices for future orders at any time, but we will not increase the product price of an accepted order. If the Website contains an obvious pricing or description error, we will contact you before shipping. You may proceed using the corrected information or cancel the affected order for a refund.

We accept payment through PayPal. You must pay the full order amount through PayPal at checkout. We begin processing an order only after full payment has been received or confirmed by PayPal.

You confirm that you are the lawful holder of, or are authorised to use, the PayPal account and linked payment method. Payment may be subject to review, verification, and additional terms imposed by PayPal, a bank, or a card issuer. We are not responsible for a failed payment caused by PayPal, a financial institution, or incorrect information supplied by you, although we will reasonably assist with checking the order status.

After full payment has been confirmed, we normally require two to seven (2–7) calendar days to prepare, inspect, pack, and hand the order to a delivery provider. This is an order processing period, not a delivery period or guaranteed arrival time.

We ship throughout Malaysia using the delivery options shown at checkout. For addresses outside Malaysia, you must contact customer service before ordering. International delivery is arranged case by case and is not automatically quoted at checkout. We will confirm availability, shipping cost, estimated time, and any known restrictions before you place the order. A product or address may still be unavailable because of shipping capability, import restrictions, security concerns, or legal requirements.

Delivery time depends on the buyer’s location, the selected shipping method, local delivery conditions, and customs clearance. We therefore do not apply one universal delivery period. International orders may take longer and may be delayed by customs inspections, public holidays, weather, or peak sales periods. Any delivery date shown at checkout or in a shipping notice is an estimate unless we expressly confirm a guaranteed date in writing.

You are responsible for providing a complete, accurate, and deliverable address and current contact details. You may be responsible for redelivery costs arising from an incorrect address, unsuccessful delivery, refusal to accept the package, or failure to cooperate with the delivery process, except where the issue was caused by us or the delivery provider.

For an international order, you are responsible for cooperating with reasonable customs or delivery requirements and for ensuring that the product may lawfully be imported into the destination. If a package is returned because the recipient refuses clearance, provides incorrect information, or does not comply with destination import requirements, we may issue a refund after the product is returned and inspected. To the extent permitted by law, unrecoverable shipping, return, import, or clearance costs actually incurred may be deducted from the refund.

To the extent permitted by applicable consumer law, the risk of loss or damage passes to you when the product is physically delivered to you or your designated recipient. Ownership passes after we have received full payment and completed delivery.

To request a change to your delivery details or product model, or to request cancellation, email about@mobihomie.com as soon as possible and include your order number. We will try to assist, but we may be unable to change or cancel an order after packing or shipping has begun.

If the order has already shipped, you may request a return after delivery under Section 9. If we cancel an order because of unavailable stock, inability to fulfil the order, or an obvious error, we will refund the relevant amount received.

You may request a return for any reason within seven (7) calendar days after receiving the product. Email about@mobihomie.com within this period to request approval and return instructions. An unapproved return may be difficult to identify and may delay processing.

After the seven-day period expires, we no longer accept returns based solely on a change of mind. This does not affect an eligible claim under the one-month product warranty in Section 12 or any right available under mandatory law.

To qualify for a return, the product must:

• Be unused, uninstalled, undamaged, and in a resalable condition;
• Include the original packaging, accessories, gifts, labels, and proof of purchase;
• Be free from stains, scratches, deformation, odours, or signs of use; and
• Be returned in accordance with the instructions we provide.

To the extent permitted by law, the following products are not eligible for a change-of-mind return:

• Customised, engraved, printed, or personalised products;
• Screen protection products that have been unsealed, installed, or used in a way that prevents resale;
• Sealed products that are unsuitable for return for hygiene reasons after the seal has been broken;
• Gift cards, digital products, or products clearly identified as non-returnable; and
• Products damaged by misuse, an accident, improper installation, or other customer-caused damage.

These exclusions do not limit your rights concerning a defective or incorrect product or any other remedy required by law.

For an approved return requested within seven calendar days after receipt, MobiHomie will pay the reasonable return shipping cost. You must use the return method that we provide or approve in advance. We may refuse to pay additional charges arising from an unapproved express, premium, or collect-on-delivery service.

After seven calendar days, MobiHomie no longer pays the cost of returning a product. For an eligible warranty claim made from day 8 through day 30 after receipt, you are responsible for the return shipping cost, except where we shipped an incorrect product, mandatory law requires otherwise, or we agree otherwise in writing.

If you receive an incorrect product, a package with missing items, a visibly damaged package, or a product with a quality problem, contact us promptly and provide:

• Your order number;
• A clear description of the problem;
• Clear photos or video of the product, external packaging, and shipping label; and
• Any other information reasonably required to verify the issue.

Keep the product and original packaging until the issue has been resolved. After verification, we may offer a replacement, repair, partial or full refund, or another reasonable remedy, taking into account the nature of the issue, available stock, your statutory rights, and applicable law.

If the issue is reported and verified within seven calendar days after receipt, MobiHomie will pay the reasonable return shipping cost. For a warranty claim made from day 8 through day 30, you are responsible for the return shipping cost, except where mandatory law requires otherwise.

After a returned product has arrived and passed inspection, we will notify you of the outcome. An approved refund will normally be issued through PayPal to the original payment method. PayPal, your bank, or your card issuer may require additional time to credit the refund to your account.

The refundable amount depends on the reason for the return, the product’s condition, the charges shown at checkout, and applicable law. MobiHomie will pay the reasonable return shipping cost for an approved return requested within seven calendar days, as described in Section 9.

We will initiate an approved refund within two to seven (2–7) business days after the returned product has passed inspection. The time required for the funds to appear in your account is determined by PayPal, your bank, or your card issuer.

Nothing in these Terms limits any mandatory remedy available for a defective product under Malaysian law or other mandatory consumer law applicable in your country or region.

Unless a product page offers a longer period, eligible physical products include a one-month warranty, defined as thirty (30) calendar days from the date you receive the product. The warranty covers only a product problem caused by a defect in materials, construction, or manufacturing that arises during normal and reasonable use. It does not cover customer-caused damage.

Subject to our reasonable assessment and applicable law, a valid warranty remedy may include repair, replacement with the same or an equivalent product, a partial refund, or a full refund. To make a claim, you must provide your order number, a description of the issue, and clear photos or video showing the problem. We may require the product to be returned for inspection.

The warranty does not cover:

• Drops, impacts, crushing, bending, cuts, punctures, or other accidental damage;
• Incorrect installation, forced removal, misuse, abuse, or failure to follow instructions;
• Damage caused by liquids, chemicals, excessive heat, fire, or extreme conditions;
• Unauthorised modification, repair, alteration, or use with an incompatible device;
• Normal wear and tear, surface scratches, coating wear, reasonable fading, or natural ageing;
• A defect in the electronic device itself, data loss, or an issue not directly caused by the product; or
• A claim for which valid proof of purchase, product origin, or the reported problem cannot reasonably be verified.

For a warranty claim made from day 8 through day 30 after receipt, you are responsible for the cost of returning the product. If we approve a replacement, MobiHomie will pay the reasonable cost of sending the replacement to you, unless applicable law or a written agreement provides otherwise.

This one-month warranty is a commercial quality commitment offered by MobiHomie. It does not exclude or limit any mandatory consumer right available under Malaysian law or other applicable law in your country or region.

Phone cases, screen protectors, stands, and other accessories may help reduce the risk of ordinary wear or impact in certain circumstances. They cannot guarantee that a device will remain undamaged in every drop, impact, liquid exposure, or accident.

Except where mandatory law provides otherwise, we are not responsible for device damage, data loss, or indirect loss caused by using the product for an unintended purpose, incorrect installation, misuse, or customer-caused damage.

Any exclusion or limitation of liability applies only to the maximum extent permitted by law and does not apply to fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded.

Promotional codes, gifts, and campaigns may be subject to separate rules, expiry dates, stock availability, and usage limits. Unless expressly permitted, promotions cannot be combined, exchanged for cash, or applied retrospectively to a completed order.

If a partial return or refund means that an order no longer qualifies for a promotion, we may recalculate the refundable amount or require the related gift to be returned, to the extent permitted by law.

Unless otherwise stated, the text, images, graphics, branding, page design, videos, product names, software, and other content on the Website are owned by or lawfully used by MobiHomie, the Website operator, or the relevant rights holder and are protected by applicable intellectual property laws.

Without written permission, you must not copy, modify, publish, sell, commercially promote, mirror, systematically download, or otherwise exploit Website content. You may browse the Website for personal, non-commercial shopping and product information purposes.

If you submit a product review, photo, suggestion, or other content, you confirm that you have the right to submit it and that it is not unlawful, false, infringing, malicious, or an improper disclosure of another person’s personal data.

Where you provide appropriate permission, you grant us a non-exclusive, royalty-free right to use, reproduce, and display the content for customer service, review display, and reasonable promotional purposes. We may remove content that violates these Terms or appears false or inappropriate, but we are not required to review all submitted content in advance.

The Website may connect to PayPal, delivery, social media, or other third-party services. Those services are governed by their own terms and privacy policies. We do not control services independently provided by third parties, but this does not affect any responsibility we have under applicable law for fulfilling your order.

We take reasonable steps to maintain the Website, but we do not guarantee uninterrupted operation, complete freedom from errors, or compatibility with every device. We may suspend or change a function for maintenance, security, updates, or business needs. Except where applicable law provides otherwise, we are not responsible for a temporary interruption outside our reasonable control.

If an event outside our reasonable control—including a natural disaster, severe weather, epidemic, war, government action, strike, transportation disruption, supply chain interruption, or network or power failure—causes a delay, we will take reasonable steps to reduce the effect and provide notice where appropriate. Your mandatory consumer rights are not affected.

We may update these Terms to reflect changes in our business, technology, or legal obligations. The updated Terms will be posted on this page with a revised “Last Updated” date.

Updated Terms generally apply to orders placed after they take effect. An existing order remains subject to the Terms in effect when the order was placed, unless applicable law requires otherwise.

These Terms and consumer transactions made through the Website are generally governed by the laws of Malaysia. This choice of law does not deprive a consumer of any mandatory protection available under the law of the consumer’s usual country or region of residence.

If a dispute arises, contact about@mobihomie.com first so that we can try to resolve it reasonably. If the dispute cannot be resolved, you may seek relief through a Malaysian court with jurisdiction, the Malaysian Tribunal for Consumer Claims where eligible, or another court, consumer body, or authority that has jurisdiction under applicable law.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A delay in exercising a right does not waive that right.

You may not transfer your rights or obligations under these Terms without our written consent. We may lawfully transfer relevant rights and obligations as part of a business restructuring or transfer and will provide notice where required.

Website Operator: mobihomie Email: about@mobihomie.com Website: https://mobihomie.com